BSB30120 – Certificate III in Business

If you are looking to build on your existing office administration and/or business skills or looking to learn new skills this course is for you.

A Certificate III in Business is an excellent foundation course for you to learn the necessary administration and customer service skills to perform various business related roles across different industry sectors.

Points of difference:

  • Relevant training
  • Giving students career options
  • Guidance on Resume and Cover letter

This course will be the entry level you might be looking for to working towards owning your own business!

You will cover a range of topics including but not limited to, customer service, sustainability, team work, workplace health and safety and business administration skills!

Course Focus (Example only):

Customer service

  • Deliver and monitor a service to customers – BSBOPS304
  • Process customer complaints – BSBOPS305
  • Advise on products and services - SIRXPDK001


  • Apply critical thinking skills in a team environment – BSBCRT311
  • Support personal wellbeing in the workplace – BSBPEF201
  • Engage in workplace communication – BSBXCM301
  • Use Inclusive work practices – BSBTWK301

Health and Safety

  • Assist with maintaining workplace safety– BSBWHS311
  • Participate in sustainable work practices – BSBSUS211

Business Administration

  • Organise schedules - BSBOPS303
  • Maintain business resources - BSBOPS301
  • Organise personal work priorities -  BSBPEF301
  • Write Simple Documents - BSBWRT311

Duration: *Under a Certificate III Guarantee this course is delivered online with trainer support plus weekly tutorial classes.  This course can be completed within a 3 – 6 month period.

*As a School Based Traineeship this will take between 12 - 18 months

Accreditation: On successful completion – Certificate III in Business – BSB30120

Delivery: Flexible delivery – online with weekly tutorial classes

Units: 13 units; 6 core units and 7 elective units

Inclusions: All resources

Cost: *Government funded for eligible* students

Certificate 3 Guarantee - Co-contribution fee: Concession $25.00 ($1.92 per unit) & Non Concession $50.00 ($3.85 per unit)

RPL: Recognition of Prior Learning applies.  RPL is about skills and knowledge you’ve gained through work and life experiences.  Your skill swill be assessed against industry standards and completed by our RPL assessor.  If you are interested in this process please let our team know at enrolment.

*For more information please visit

To find out more information phone Ignite Education on (07) 5559 5077 or email

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