A Certificate III in Business – BSB30120 is an excellent foundation course for you to learn the necessary administration and customer service skills to perform various business related roles across different industry sectors. If you are looking to build on your existing office administration and/or business skills or looking to learn new skills this course is for you.
Certificate III in Business – BSB30120
Mentoring and Supervision – SITSS00039
This Mentor & Supervision training will give you the skills and knowledge to manage conflict, resolve complex or escalated complaints and disputes with internal and external customers and colleagues, lead and manage staff, provide on-the-job coaching to colleagues. and monitor the quality of day-to-day work operations.
This course is a Queensland Government initiative under the “Higher Level Skills” to give staff employed in the Hospitality and Tourism industry an opportunity to gain or improve their mentoring and supervisory skills.