Faqs

What is your Refund Policy?

Ignite Education has a refund policy in place, which is fair and equitable. The policy contains guidelines for guaranteeing the refund of fees to students should a course be cancelled or the college closes down. Students notifying the college of withdrawal from their course prior to commencement date qualify for a partial refund. Other than for medical reasons the college will not refund money once the course/unit has commenced. Ignite Education will not be liable for changes in personal circumstances, which lead to withdrawal.

What is your cancellation policy?

For a cancellation of an RSA or RSG course which you have paid for AND you have given 24 hours’ notice or more you are entitled to a full refund. If you cancel on the day then you can have a credit to book in for another time, but no refund is given.

If you have booked in for the Bar & Gaming Course and you have paid in full and you give 48 hours or more notice and cancel you are refunded the paid amount less the $50.00 administration fee. If you give less than 48 hours no refund is given. You can however re-book into another course.

What are the current mandatory certificates I require to work at a licensed venue?

Responsible service of alcohol – RSA Statement of Attainment

Responsible service of gambling – RSG Statement of Attainment

I have lost or misplaced my Statement of Attainment certificate, how do I go about getting a copy?

We do not keep copies of certificates that have already been issued, however we can offer a replacement certificate.

When a Qualification or Statement has been lost or misplaced by a student and they request a replacement the following procedure must occur:

request the student to supply a Statutory Declaration which must state they have misplaced either the Qualification and or Statement of Attainment

Payment and the Statutory Declaration must be received before issuing a replacement. The replacement fees are as follows:

Qualification – $30.00

Statement of Attainment – $30.00

Why are courses cancelled?

We really don’t like having to cancel a course because we don’t want to disappoint you, however course proceeding is subject to minimum numbers. If a course is cancelled we will contact you either via phone or email to let you know of the next available course date.

How do I get to the Ignite Education campus?

Ignite Education is located at 164 Duringan Street, Currumbin. Opposite the entrance to Currumbin RSL. Ignite Education offers school based trainees a bus pick up service between school and the Ignite Education campus. School based trainees will need to let our receptionist know if they will be catching the bus. Your ‘Bus Pass’ will be enclosed in your starter pack.

Do you have tea and coffee facilities?

Yes we provide complimentary tea, coffee and biscuits. We also have a vending machine with snacks and you can purchase cans of soft drink from the tearoom fridge.

What happens if I can’t make a class because I’m sick or for personal reasons?

Please make sure you contact us if you can’t attend a class or work placement. Please phone reception on (07) 5559 5077 first thing in the morning before your class starts, so we can notify your trainer. Your trainer can then prepare catch up work for you.

What do I wear to my work experience?

A white collared shirt with a black skirt or shorts (just above the knee), or black pants and black covered shoes (Does not apply to school based trainees).

What do I wear to my class at Ignite Education?

Please wear smart casual clothes – no thongs or ‘short-shorts’ to all your theory classes. When you do your practical work you will need to wear your Black and Whites! Your trainer will explain what is required in more detail.School Based trainees are to wear either their school uniform or work uniform with enclosed shoes. All skirts and shorts must be of appropriate length.

What do I need to bring?

A pen and paper to take notes.

How do I know when and what time to come to class?

You will be given a timetable in your first class – if you don’t have one please ask your trainer for a copy.

Send us a message

Let us know how we can help. We love to listen and  are ready to answer any questions you may have.

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